MRA Publication

Permanent URI for this collectionhttps://elibrary.mra.mw/handle/123456789/40

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    2017 MRA Taxpayer Charter Malawi
    (MRA, 2017) Malawi Revenue Authority
    The Malawi Revenue Authority (MRA) Taxpayer Charter, established in October 2017, outlines the rights and obligations of taxpayers in Malawi. It serves as a commitment from the MRA to provide high-quality service and foster a relationship based on mutual trust and respect. The Charter emphasizes the MRA's vision of becoming a model revenue authority known for excellence in service delivery and its mission to maximize revenue collection while promoting voluntary compliance. Key components of the Charter include the rights of taxpayers, such as impartial treatment, presumption of honesty, access to information, privacy, and the right to make complaints. It also details taxpayer obligations, including registration, record-keeping, filing returns accurately and timely, and cooperating with MRA officers. Service standards are established for both domestic taxes and customs, specifying timelines and costs associated with various processes, such as registration, audits, and processing applications. The Charter is designed to be a living document, subject to periodic review to adapt to changing economic conditions and taxpayer needs. Overall, it aims to enhance taxpayer education and engagement while ensuring fair and transparent tax administration in Malawi.
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    Corporate Strategic Plan 2017-2020
    (2017) Malawi Revenue Authority
    The Malawi Revenue Authority (MRA) Corporate Strategic Plan (2017–2020) serves as a roadmap to enhance the Authority’s operational efficiency and effectiveness in revenue collection. Guided by its statutory mandate, MRA aims to maximize revenue collection, promote voluntary compliance, and facilitate trade through transparent and efficient administration of tax laws. This strategic plan emphasizes five key goals: optimizing revenue collection, reducing operational costs, enhancing service delivery to ISO 9001:2008 benchmarks, improving human resource capacity, and advancing systems for effective decision-making. The plan employs tools such as PESTEL and SWOT analyses to align organizational goals with national priorities and external factors. It incorporates stakeholder expectations and lessons learned from the 2014–2017 strategic plan. Implementation will focus on strategic initiatives, a robust monitoring and evaluation framework, and addressing challenges such as limited resources, tax compliance issues, and informal sector inclusion. By fostering innovation, accountability, and strategic partnerships, the MRA seeks to position itself as a model tax administration, supporting Malawi’s economic growth and development