5. Taxation and General e-books

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    Corporate Strategic Plan 2017-2020
    (2017) Malawi Revenue Authority
    The Malawi Revenue Authority (MRA) Corporate Strategic Plan (2017–2020) serves as a roadmap to enhance the Authority’s operational efficiency and effectiveness in revenue collection. Guided by its statutory mandate, MRA aims to maximize revenue collection, promote voluntary compliance, and facilitate trade through transparent and efficient administration of tax laws. This strategic plan emphasizes five key goals: optimizing revenue collection, reducing operational costs, enhancing service delivery to ISO 9001:2008 benchmarks, improving human resource capacity, and advancing systems for effective decision-making. The plan employs tools such as PESTEL and SWOT analyses to align organizational goals with national priorities and external factors. It incorporates stakeholder expectations and lessons learned from the 2014–2017 strategic plan. Implementation will focus on strategic initiatives, a robust monitoring and evaluation framework, and addressing challenges such as limited resources, tax compliance issues, and informal sector inclusion. By fostering innovation, accountability, and strategic partnerships, the MRA seeks to position itself as a model tax administration, supporting Malawi’s economic growth and development