2020-2026 MRA Corporate Strategic Plan

Abstract

The 2020-2026 Corporate Strategic Plan (CSP) of the Malawi Revenue Authority (MRA) outlines a comprehensive transformation agenda aimed at modernizing revenue administration. Centered on the theme "Increasing Voluntary Compliance through Technological Uptake," the plan seeks to optimize revenue collection, improve taxpayer compliance, enhance service delivery, and foster operational efficiency. The CSP aligns with Malawi's Vision 2063, supporting national socio-economic development by broadening the tax base, minimizing revenue leakages, and leveraging advancements in ICT. Key strategic objectives focus on financial growth, customer experience, internal business processes, and organizational capacity. The plan identifies risks, introduces mitigation strategies, and emphasizes a robust monitoring and evaluation framework to ensure accountability and progress. Through its strategic initiatives, including infrastructure upgrades, the integration of ICT systems, and enhanced taxpayer education, the CSP aims to strengthen institutional capacity and contribute significantly to Malawi’s economic resilience and equity.