2017 MRA Taxpayer Charter Malawi

Abstract

The Malawi Revenue Authority (MRA) Taxpayer Charter, established in October 2017, outlines the rights and obligations of taxpayers in Malawi. It serves as a commitment from the MRA to provide high-quality service and foster a relationship based on mutual trust and respect. The Charter emphasizes the MRA's vision of becoming a model revenue authority known for excellence in service delivery and its mission to maximize revenue collection while promoting voluntary compliance.

Key components of the Charter include the rights of taxpayers, such as impartial treatment, presumption of honesty, access to information, privacy, and the right to make complaints. It also details taxpayer obligations, including registration, record-keeping, filing returns accurately and timely, and cooperating with MRA officers.

Service standards are established for both domestic taxes and customs, specifying timelines and costs associated with various processes, such as registration, audits, and processing applications. The Charter is designed to be a living document, subject to periodic review to adapt to changing economic conditions and taxpayer needs. Overall, it aims to enhance taxpayer education and engagement while ensuring fair and transparent tax administration in Malawi.